While working as a contractor at BellSouth, I converted their Local Ordering Handbook from two manually edited documents that were published on over 400 separate HTML web pages to a database system which automatically produced the required documentation in pdf format. The new system won a Merit Award in the 2005 Technical Publication Competition from the Atlanta Chapter of the Society for Technical Communication.
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For three years I worked with a team of other project managers to build IPTV facilities for one of the nation’s largest telecommunications companies. During this time we installed and updated over 60 IPTV head end offices throughout the country.

Although each site was slightly different, there was a lot of commonality between them. I saw that there would be benefits to automating some of the documentation that was required at each site, and I discovered a need to make the common reference documents easy for the Project Managers and the installation teams to access.

As a result, I developed an automated process for producing the customer-required job start documents, a database system for comparing wiring lists, and the “Everything You Always Wanted to Know” reference document system.

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